Terms & Conditions


PAYMENT

  • We accept bank deposit (preferred), Paypal, money order, cheque, cash (pick up only), Eftpos (pick up only), credit card (pick up only)

---------Bank Deposit

  • Please contact us for our account details. We accept wire transfers and branch deposits (please allow 24-48 hours for funds to clear from non ANZ accounts). If payment is made on a Friday, funds will usually clear on Tuesday. International customers who wish to make a telegrahic transfer (TT) must contact us for our bank branch SWIFT number

---------Paypal

  • We accept Paypal for Australian and international customers. All payments must be made in Australian Dollars (AUD). If we have reason to believe the credit card (used to fund the transaction) has been used without the cardholder's authority, we reserve the right not to send the item(s) until authority has been verified with the cardholder.

---------Money Order/Cheques

  • Please contact us for payee details and postal address. Allow 3-4 working days for clearance of personal cheques

---------Cash/Eftpos/Credit Card

  • These payment options are ONLY available for pick up customers. We will not under any circumstances accept credit card payments over the phone, facsimile or email

POSTAGE & PICK UPS

---------Domestic Customers

  • We will post to all states of Australia.

  • Higher postage rates, than the quoted rate, may apply to Northern Territory and Western Australian customers.

  • All items under 105 cms in length or 20kgs in weight are sent via Australia Post 'Regular Registered Post' service, 'Express Post' service is also available at customers' request. Insurance is available at a additional cost, this is determined by the value of the item, if you would like insurance cover, please advise us before making payment. Compulsory insurance applies for purchases of $500.00 AUD or more.

  • As per Australia Post, the delivery time frame for 'Regular Registered Post' service is 1-7 working days and 1 working day for 'Express Post' Service. Online tracking is NOT available for either service. Customers should allow 10 working days delivery time before requesting our assistance to track item(s) dispatched via 'Regular Regsitered Post' service.

  • In the event that an item(s) are damaged in transit, customers with insurance cover must make a claim directly through Australia post, we will assist in this process if neccessary.

  • All items more than 105cms in length or more than 20kgs in weight are sent via TNT 'Road Express' service, 'Overnight First Class' service is also available at customers' request. Insurance is available at a additional cost, this is determined by the value of the item, if you would like insurance cover, please advise us before making payment. Compulsory insurance applies for purchases of $500.00 AUD or more.

  • As per TNT, the time frame for 'Road Express' service is 1-3 working days and 1 working day for 'Overnight First Class' service. Online tracking is available for both 'Road Express' and 'Overnight First Class' services.

  • TNT will not deliver to non-residential or non-business addresses ie. Post Offices (PO) boxes.

---------International Customers

  • We will post to customers outside Australia. All item(s) less than 105cms in length or 20 kgs weight are sent via Australia Post 'Airmail' service, 'Express Post International' service is also available at customers' request. Insurance is available at a additional cost, this is determined by the value of the item, if you would like insurance cover, please advise us before making payment. Compulsory insurance applies for purchases of $500.00 AUD or more.

  • As per Australia Post, the delivery time frame for 'Airmail' service is 3-10 working days and 3-7 working days for 'Express Post International' service.

  • Online tracking is ONLY available for 'Express Post International' service.

  • Customers should allow 12 working days delivery time before requesting our assistance to track item(s) dispatched via 'Airmail' service.

  • All items more than 105cms in length or more than 20kgs in weight are sent via TNT 'Economy Express' service, 'Global Express' service is also available at customers' request. Insurance is available at a additional cost, this is determined by the value of the item, if you would like insurance cover, please advise us before making payment. Compulsory insurance applies for purchases of $500.00 AUD or more.

  • As per TNT, the time frame for 'Economy Express' service is 3-7 working days and 1-3 working days for 'Global Express' service. Online tracking is available for both 'Economy Express' and 'Global Express' services.

  • TNT will not deliver to non-residential or non-business addresses ie. Post Offices (PO) boxes.

  • In the event that an item(s) are damaged in transit, we will assist in making a claim on behalf of customer with insurance.

  • Customers outside Australia who would like item(s) posted to military bases must contact us first.

WARRANY & RETURN POLICY

  • All products are covered by a 6 month warranty against manufacturers defects.

  • For warranty purposes, we require photographs, proof of purchase and the product to be returned within the warranty period. Upon receipt of the defective product(s) we will exchange the product(s) with brand-new replacments.

  • We will not accept returns for products which have been modified by customers.

  • We may accept returns for products purchased in error by customers at our discretion, if we agree to accept such products, they must be returned in their original condition and may only be exchanged for another product - refunds will not be offered for products purchased in error.